Hotel GM: Growth, Guest Experience & Operations Lead

Rainmaker Hospitality; Lexington (KY); On-site; USD 90,000 - 170,000; Full time

Job summary

Rainmaker Hospitality is seeking a General Manager to provide day-to-day leadership and strategic direction for the hotel. This role focuses on maximizing sales and revenue while overseeing accounting, sales, and guest services.

The GM will develop team members, ensure brand standards, and build local brand awareness; duties include acting as manager on duty, coordinating with departments, and maintaining health and safety compliance.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Deep understanding of core hotel systems (PMS, POS, HVAC, Maintenance).
• Expertise in hospitality accounting, HR laws, OSHA standards, and regulatory compliance.
• Proficiency in distribution channels (OTAs, GDS) and revenue management platforms.

Responsibilities

• Lead day‑to‑day hotel operations and strategic direction to maximize revenue.
• Oversee all personnel and develop team members with coaching and feedback.
• Prepare annual budgets and analyze financials to drive profitability.
• Ensure brand standards and customer experience meet expectations.
• Act as manager on duty and ensure health and safety compliance.

Skills

Leadership

Strategic thinking

People management

Revenue optimization

Customer service

Education

Bachelor’s degree in Hotel Administration or Business Administration

Tools

PMS

POS

GDS / OTA distribution

Job description

Rainmaker Hospitality is seeking a General Manager to provide day-to-day leadership and strategic direction for the hotel. This role focuses on maximizing sales and revenue while overseeing accounting, sales, and guest services.

The GM will develop team members, ensure brand standards, and build local brand awareness; duties include acting as manager on duty, coordinating with departments, and maintaining health and safety compliance.