Hotel GM: Guest Satisfaction & Profitability Leader

Shaner Group; Marathon (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Shaner Group seeks a General Manager in Florida to lead all hotel operations, ensuring profitability and guest satisfaction. The role requires strong leadership, budgeting prowess, and hands-on management of sales and service teams to meet franchise standards.

The GM will direct financial objectives, maintain PMS systems, and act as a community leader while delivering exceptional guest experiences and staff development.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Lead all aspects of hotel operations to ensure productivity and a quality work environment.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
• Lead the sales team to develop property’s sales and marketing efforts; recruit, motivate, and inspire the hotel team.
• Serve as a hands-on operator for the hotel and a visible community leader.
• Maintain knowledge of hotel features, room types, rates, availability, and arrivals/departures.

Skills

Leadership

Budgeting

Communication

Guest Satisfaction

Bilingual English/Spanish

Public Speaking

Decision Making

Education

High school diploma or equivalent

Bachelor's degree in hospitality management or business

CHA designation preferred

Tools

PMS Software

Job description

Shaner Group seeks a General Manager in Florida to lead all hotel operations, ensuring profitability and guest satisfaction. The role requires strong leadership, budgeting prowess, and hands-on management of sales and service teams to meet franchise standards.

The GM will direct financial objectives, maintain PMS systems, and act as a community leader while delivering exceptional guest experiences and staff development.