Hotel GM: Lead Ops, Growth & Guest Experience

Gabriel Group; Columbia Township (MO); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Bonus Program

Hotel and travel discounts

401(k) with company match

EAP

Job summary

Midas Hospitality is seeking an experienced General Manager to lead all aspects of hotel operations and drive financial performance. This leadership role requires a hands-on approach, with a focus on guest satisfaction, team development, and adherence to brand standards.

The GM will oversee Front Office, Housekeeping, F&B, Engineering, Sales, and other operational teams, recruiting and coaching staff, while ensuring profitability and exceptional guest experiences across the property.

Qualifications

• Previous hotel leadership experience (GM/AGM/Department Head) required.
• Experience managing Profit & Loss statements, budgets, forecasting, labor management, and cost controls.
• Strong understanding of revenue management principles, sales strategies, and market positioning.
• Proven ability to lead, motivate, coach, and develop diverse teams.
• Excellent communication, organizational, decision-making, and problem-solving skills.

Responsibilities

• Oversee all hotel departments (Front Office, Housekeeping, F&B, Engineering, Sales, etc.).
• Recruit, hire, train, coach, develop, and recognize associates, fostering a positive culture.
• Set performance expectations and hold leadership teams accountable for goals.
• Drive guest satisfaction initiatives and maintain high service standards.
• Manage budgets, forecasts, P&L, labor, and expense controls to drive profitability.
• Analyze financial reports and KPIs to identify revenue and efficiency opportunities.
• Partner with Sales and Revenue Management to maximize occupancy, ADR, and RevPAR.
• Ensure compliance with brand standards, local regulations, and safety procedures.
• Oversee QA inspections, property appearance, preventive maintenance, and asset protection.
• Build relationships with guests, ownership groups, vendors, and community partners.
• Lead department meetings and align hotel teams with company initiatives.
• Utilize PMS, reports, and data for informed operational decisions.
• Manage emergencies and guest recovery with professionalism.

Skills

Leadership

Financial management

P&L management

Strategic thinking

Team development

Guest satisfaction

PMS proficiency

Communication

Forecasting

Education

High school diploma

Tools

PMS software

Microsoft Office

Job description

Midas Hospitality is seeking an experienced General Manager to lead all aspects of hotel operations and drive financial performance. This leadership role requires a hands-on approach, with a focus on guest satisfaction, team development, and adherence to brand standards.

The GM will oversee Front Office, Housekeeping, F&B, Engineering, Sales, and other operational teams, recruiting and coaching staff, while ensuring profitability and exceptional guest experiences across the property.