Hotel GM — Lead Guest Experience & Growth

Springhill Suites Arcadia; Arcadia (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Quarterly and annual bonus potential

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance

Job summary

Arbor Lodging seeks a General Manager to lead all hotel operations, drive guest satisfaction, and ensure profitability across departments. You will manage day-to-day staff, implement strategic planning, and serve as the brand ambassador for the property.

The role requires managing front office, sales, housekeeping, HR, F&B, maintenance, and accounting, while maintaining high service standards and regulatory compliance.

Qualifications

• 5+ years experience in progressive hotel roles.
• Previous AGM experience required
• Bachelors degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred
• Strong management skills of large teams
• Developed time management skills
• Ability to sit, stand, or walk for extended periods of time
• Ability to lift to 40 lbs. with or without reasonable accommodation

Responsibilities

• Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
• Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks.
• Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
• Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner.
• Ability to effectively delegate tasks to the most qualified staff members.
• Ability to produce financial results in line with budgeted objectives.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Skills

Leadership

Staff management

Financial acumen

Communication

Education

Bachelors degree in Hotel Management or Business Admin

Job description

Arbor Lodging seeks a General Manager to lead all hotel operations, drive guest satisfaction, and ensure profitability across departments. You will manage day-to-day staff, implement strategic planning, and serve as the brand ambassador for the property.

The role requires managing front office, sales, housekeeping, HR, F&B, maintenance, and accounting, while maintaining high service standards and regulatory compliance.