Hotel GM: Guest Experience & Cleanliness Champion

Mcr-Hotels; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Hilton Garden Inn Orlando at SeaWorld is seeking a General Manager to lead hotel operations with a strong emphasis on cleanliness and friendly guest service. You will ensure daily checklists are followed, supervise staff, and maintain brand standards while delivering exceptional guest experiences.

The role requires leadership, on-site management, and a focus on safety, training, and reporting. ABachelor’s or Associate’s degree is preferred; prior supervisory hospitality experience is desirable.

Qualifications

• Must have a positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Must be able to evaluate and select among action options quickly and accurately.
• Must work well under stress and maintain composure.
• Effective listening and conflict resolution skills are required.
• Must understand financial information and basic arithmetic.
• Attention to detail and meeting deadlines are essential.
• Proficiency with Windows, spreadsheets and word processing.
• Clear communication and guest service orientation are required.
• Age 18+ and eligible to work; supervisory experience preferred.

Responsibilities

• Daily supervision of guest rooms and public spaces.
• Onboard new team members and ensure onboarding checklist is followed.
• Audit daily summary and night audit processes.
• Prepare and upload daily reports to the company system.
• Maintain brand standards through quality assurance practices.
• Ensure uniforms, nametags and guest greetings are in place.

Skills

Positive attitude

Guideline adherence

Decision making

Handling pressure

Listening skills

Financial literacy

Attention to detail

Tech proficiency

Communication

Hospitality mindset

Legal work age

Education preferred

Supervisory experience

Education

Bachelor’s or Associate’s Degree Preferred

Job description

Hilton Garden Inn Orlando at SeaWorld is seeking a General Manager to lead hotel operations with a strong emphasis on cleanliness and friendly guest service. You will ensure daily checklists are followed, supervise staff, and maintain brand standards while delivering exceptional guest experiences.

The role requires leadership, on-site management, and a focus on safety, training, and reporting. ABachelor’s or Associate’s degree is preferred; prior supervisory hospitality experience is desirable.