Hotel GM - Guest Experience & Cleanliness Leader

mcrhotels.com; Dublin (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Hilton Garden Inn Columbus/Dublin is seeking a General Manager to lead hotel operations, drive guest satisfaction, and uphold brand standards daily. You will supervise managers and front-line teams, ensure cleanliness, safety, and flawless service, and implement training and development opportunities.

The role requires strong leadership, financial acumen, and a passion for hospitality. Applicants should be prepared to manage varied shifts in a fast-paced hotel environment with a focus on guest

Qualifications

• Positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Strong evaluation, decision-making and problem-solving skills.
• Ability to perform under pressure and meet deadlines.
• Excellent listening and conflict-resolution abilities.

Responsibilities

• Lead daily operations to ensure cleanliness and guest-ready rooms and public spaces.
• Oversee onboarding of new team members and training to uphold brand standards.
• Review daily audit and shift reports; ensure timely submission to corporate systems.
• Manage schedules, payroll accuracy, inventory, and vendor relations.
• Maintain safety and compliance with licensing, health, and safety regulations.
• Foster a culture of hospitality, teamwork, and continuous improvement.

Skills

Can-Do Attitude

Follow Guidelines

Evaluation & Decision-Making

Pace Under Pressure

Listening & Conflict Resolution

Financial Literacy

Tech Proficiency

Communication Skills

Hospitality & Guest Service

Licensing & Certifications

Market Knowledge

Age Requirement 18+

Schedule Flexibility

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Windows OS

Company-approved Spreadsheets

Word Processing

Job description

Hilton Garden Inn Columbus/Dublin is seeking a General Manager to lead hotel operations, drive guest satisfaction, and uphold brand standards daily. You will supervise managers and front-line teams, ensure cleanliness, safety, and flawless service, and implement training and development opportunities.

The role requires strong leadership, financial acumen, and a passion for hospitality. Applicants should be prepared to manage varied shifts in a fast-paced hotel environment with a focus on guest