Hospitality Operations Manager: Guest Experience & Growth

Hilton-Garden-Inn-Hotel; Westampton Township (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Medical, Dental, Vision

Job summary

Hilton Garden Inn is seeking an Operations Manager to support all aspects of hotel operations, including guest and employee satisfaction, HR, financial performance, and sales. You will assist the General Manager in developing and executing property-wide strategies while ensuring adherence to the brand service plan and initiatives, building key customer relationships, and driving ROI.

A 2-year degree in hotel/restaurant management or related field, plus 4 years in guest services or related roles

Qualifications

• Maintains brand standards across property operations.
• Leads team with coaching and professional conduct.
• Focuses on guest and employee satisfaction while meeting brand requirements.

Responsibilities

• Supports all aspects of operation including guest and employee satisfaction, HR, finances, and revenue.
• Assists General Manager in property-wide strategy development and implementation.
• Ensures brand service strategy and initiatives are followed to meet guest expectations.
• Oversees operation of all property departments and maintains key control.
• Reviews financial statements and performance data to identify cost reductions and improvements.
• Provides a safe working environment in compliance with OSHA/MSDS.

Skills

Guest services leadership

Team supervision

Customer service

Brand standards knowledge

Education

2-year degree in Hotel/Restaurant Management or related field

Job description

Hilton Garden Inn is seeking an Operations Manager to support all aspects of hotel operations, including guest and employee satisfaction, HR, financial performance, and sales. You will assist the General Manager in developing and executing property-wide strategies while ensuring adherence to the brand service plan and initiatives, building key customer relationships, and driving ROI.

A 2-year degree in hotel/restaurant management or related field, plus 4 years in guest services or related roles