Hospitality General Manager: Guest Experience & Growth

LBA Hospitality; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus program

Insurance

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a General Manager in Orlando to lead day-to-day hotel operations, guest service, and strategic financial management. You will oversee Front Office, Housekeeping, Maintenance, and F&B, while developing associates and upholding brand standards.

The role requires strong leadership, budgeting experience, and a focus on guest satisfaction, revenue growth, and compliance. On-site position with flexibility and travel as needed.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years of experience supervising 15+ associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Skills

Leadership

Communication

Financial analysis

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

LBA Hospitality is seeking a General Manager in Orlando to lead day-to-day hotel operations, guest service, and strategic financial management. You will oversee Front Office, Housekeeping, Maintenance, and F&B, while developing associates and upholding brand standards.

The role requires strong leadership, budgeting experience, and a focus on guest satisfaction, revenue growth, and compliance. On-site position with flexibility and travel as needed.