Hotel GM Assistant: Operations & Guest Experience Lead

Workstream; Rapid City (SD); On-site; USD 65,000 - 110,000; Full time

Job summary

Choice Hotels in Rapid City, SD, is seeking an experienced hotel leader to oversee daily operations across Front Office, Housekeeping, and Engineering.

You will drive guest satisfaction, brand standards, financial performance, and team development, mentoring department heads and ensuring consistent service excellence within a Choice-branded property near Monument Health Rapid City Hospital.

Qualifications

• Experience managing hotel operations across multiple departments.
• Strong leadership and people development skills.
• Proven ability to manage budgets and drive financial performance.
• Commitment to brand standards and guest satisfaction.

Responsibilities

• Oversee day-to-day hotel operations for Front Office, Housekeeping, and Engineering.
• Ensure adherence to brand standards and SOPs through inspections and audits.
• Serve as final escalation point for guest and operational issues.
• Lead cost control, purchasing, and inventory to optimize profitability.
• Mentor department heads and participate in hiring, onboarding, and performance reviews.

Job description

Choice Hotels in Rapid City, SD, is seeking an experienced hotel leader to oversee daily operations across Front Office, Housekeeping, and Engineering.

You will drive guest satisfaction, brand standards, financial performance, and team development, mentoring department heads and ensuring consistent service excellence within a Choice-branded property near Monument Health Rapid City Hospital.