Guest Experience Leader: Front Desk

Workstream; Rapid City (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Quality Inn Rapid City is seeking a Front Desk Manager to lead the front office team, ensuring exceptional guest experiences from arrival to departure. You will mentor staff, manage scheduling, and uphold service standards while supporting revenue goals.

Responsibilities include overseeing check-in/out, resolving escalated guest issues, managing inquiries, and coordinating with housekeeping and maintenance to ensure room readiness and smooth operations.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum 1 year supervisory or management experience in front office or high-volume customer service.
• Technical skills: Proficiency in PMS software and standard office tools.

Responsibilities

• Lead, mentor and supervise Front Desk Agents and Night Auditors.
• Oversee check-in/check-out procedures and ensure smooth guest registrations.
• Address escalated guest complaints professionally to maintain satisfaction.
• Respond to guest inquiries about services and local attractions.
• Monitor front office reports and assist with maximizing revenue.

Skills

Strong Leadership

Exceptional Customer Service

Excellent Communication

Organizational & Time Management

Education

High School diploma or equivalent

Tools

PMS software (Choiceadvantage, Jonas Chorum)

MS Office

Job description

Quality Inn Rapid City is seeking a Front Desk Manager to lead the front office team, ensuring exceptional guest experiences from arrival to departure. You will mentor staff, manage scheduling, and uphold service standards while supporting revenue goals.

Responsibilities include overseeing check-in/out, resolving escalated guest issues, managing inquiries, and coordinating with housekeeping and maintenance to ensure room readiness and smooth operations.