Hotel Assistant GM - Guest Experience & Revenue Lead

Hilton; Glendale (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Job summary

NCG Hospitality is seeking an energetic Hotel Assistant General Manager to lead front office operations with a focus on exceptional guest service, team development, and operational efficiency across our portfolio of 35 hotels and the Corporate Office.

In this role you will supervise the Front Desk team, handle hiring, training, scheduling and performance reviews, safeguard guest and staff safety, drive revenue through accurate room sales, and address guest concerns with prompt solutions.

Qualifications

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting

Responsibilities

• Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling

Job description

NCG Hospitality is seeking an energetic Hotel Assistant General Manager to lead front office operations with a focus on exceptional guest service, team development, and operational efficiency across our portfolio of 35 hotels and the Corporate Office.

In this role you will supervise the Front Desk team, handle hiring, training, scheduling and performance reviews, safeguard guest and staff safety, drive revenue through accurate room sales, and address guest concerns with prompt solutions.