Hotel General Manager: Profitability & Guest Experience

Highgate; Rosemont (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Highgate Hotels in Rosemont, IL seeks a General Manager for Residence Inn Ohare/Rosemont to drive profitability, guest satisfaction, and team development. Responsibilities include daily operations oversight, revenue management, and spearheading training aligned with Highgate standards.

The role requires strong leadership, budgeting, and a hands-on approach to daily hotel management, with a focus on service excellence and achievement of financial targets.

Qualifications

• At least 6 years progressive experience in a hotel or related field is required.
• Excellent communication and interpersonal skills are essential.
• Ability to lead, train and develop managers and staff.

Responsibilities

• Tour operating departments daily and adjust as needed via department heads.
• Lead weekly staff meetings and training sessions per Highgate Hotel standards.
• Meet financial review dates and corporate programs in a timely fashion.
• Conduct monthly financial reviews with department managers and supervisors.
• Oversee budgeting, training, and compliance with Highgate Hotel SOPs.

Education

4-year college degree

2-year college degree

Job description

Highgate Hotels in Rosemont, IL seeks a General Manager for Residence Inn Ohare/Rosemont to drive profitability, guest satisfaction, and team development. Responsibilities include daily operations oversight, revenue management, and spearheading training aligned with Highgate standards.

The role requires strong leadership, budgeting, and a hands-on approach to daily hotel management, with a focus on service excellence and achievement of financial targets.