Hotel General Manager — Lead Operations & Revenue

Maine Course Hospitality Group; Salem (MA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Job summary

Maine Course Hospitality Group in Salem, MA is seeking a strong, people-focused General Manager to lead daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Sales. You will coach leaders, own the guest experience, and partner with Sales and Revenue Management to grow revenue.

The role requires 10 years of hotel leadership, 5 years as a GM of a destination location, and a proven record in revenue management, pricing, forecasting, and market segmentation.

Qualifications

• Progressive hotel leadership experience including General Manager responsibilities.
• Experience leading multiple departments and developing leaders and frontline teams.
• Working knowledge of revenue management, pricing, forecasting, and market segmentation.
• Guest-first approach with sound judgment and urgency.

Responsibilities

• Lead daily hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales.
• Set clear expectations and maintain a visible leadership presence; coach department leaders and build an engaged, accountable team.
• Own the guest experience by monitoring feedback and satisfaction trends, resolving concerns, and improving service and reputation.
• Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
• Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify opportunities.
• Maintain brand, safety, cleanliness, quality, and regulatory standards.
• Protect the hotel’s physical assets through preventive maintenance, capital planning, and follow-through on property needs.
• Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
• Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.

Skills

Leadership

Cross-functional leadership

Budgeting & forecasting

Guest experience

Job description

Maine Course Hospitality Group in Salem, MA is seeking a strong, people-focused General Manager to lead daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Sales. You will coach leaders, own the guest experience, and partner with Sales and Revenue Management to grow revenue.

The role requires 10 years of hotel leadership, 5 years as a GM of a destination location, and a proven record in revenue management, pricing, forecasting, and market segmentation.