General Manager

Maine Course Hospitality Group; Salem (MA); Sur place; USD 115 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Résumé du poste

Maine Course Hospitality Group in Salem, MA is seeking a strong, people-focused General Manager to lead daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Sales. You will coach leaders, own the guest experience, and partner with Sales and Revenue Management to grow revenue.

The role requires 10 years of hotel leadership, 5 years as a GM of a destination location, and a proven record in revenue management, pricing, forecasting, and market segmentation.

Qualifications

• Progressive hotel leadership experience including General Manager responsibilities.
• Experience leading multiple departments and developing leaders and frontline teams.
• Working knowledge of revenue management, pricing, forecasting, and market segmentation.
• Guest-first approach with sound judgment and urgency.

Responsabilités

• Lead daily hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales.
• Set clear expectations and maintain a visible leadership presence; coach department leaders and build an engaged, accountable team.
• Own the guest experience by monitoring feedback and satisfaction trends, resolving concerns, and improving service and reputation.
• Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
• Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify opportunities.
• Maintain brand, safety, cleanliness, quality, and regulatory standards.
• Protect the hotel’s physical assets through preventive maintenance, capital planning, and follow-through on property needs.
• Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
• Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.

Connaissances

Leadership

Cross-functional leadership

Budgeting & forecasting

Guest experience

Description du poste

Maine Course Hospitality Group is built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests, our team, and the communities we serve. We’re looking for a strong, people-focused leader to help us deliver outstanding hospitality and exceptional hotel operations.

Compensation And Benefits

• Salary range: $115,000-$125,000 per year
• Bonus: Based upon performance metrics
• Health, dental, and vision insurance
• Life insurance
• 401(k) plus generous company match
• Paid Time Off (PTO)
• Company Discounts
• Supportive, values-driven work environment

What you’ll do

• Lead daily hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Engineering/Maintenance, and Sales, as applicable to the property.
• Set clear expectations and maintain a visible leadership presence; coach department leaders and build an engaged, accountable team.
• Own the guest experience by monitoring feedback and satisfaction trends, resolving concerns, and improving service and reputation.
• Partner with Sales and Revenue Management to build demand, manage pricing and business mix, and grow revenue and market share.
• Develop and manage budgets, forecasts, labor plans, and operating expenses; use financial and operating results to identify and act on opportunities.
• Maintain brand, safety, cleanliness, quality, and regulatory standards.
• Protect the hotel’s physical assets through preventive maintenance, capital planning, and follow-through on property needs.
• Build trusted relationships with associates, guests, ownership, brand partners, and the local community.
• Use local market and seasonal-demand knowledge to plan for busy periods and respond to changing business conditions.

What you’ll bring

• Progressive hotel leadership experience, including General Manager or senior hotel operations responsibility.
• Experience leading multiple hotel departments and developing leaders and frontline teams.
• Working knowledge of hotel revenue management, pricing, forecasting, and market segmentation.
• A guest‑first approach, sound judgment, and the ability to address operational issues with urgency and professionalism.
• Strong communication, organization, and cross‑functional collaboration skills.
• Ability to develop, manage, and achieve annual budgets, forecasts, and financial objectives while maintaining strong controls over labor costs and operating expenses.
• Analyze key performance indicators, financial reports, and market trends to identify opportunities for growth and continuous improvement.
• Respond to and resolve operational challenges, guest concerns, and property issues with urgency, professionalism, and sound judgment.

Preferred Experience

• 10 years prior hotel experience with a destination, seasonal, high‑volume, or event‑driven hotel.
• 5 years experience as a Hotel General Manager of a destination location.
• Proven success leading hotels in competitive, demand‑driven markets, with experience driving revenue growth, profitability, and guest satisfaction.
• Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
• Ability to maintain a visible presence throughout the hotel and effectively oversee all aspects of daily operations.
• Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations is required

Work schedule

This role requires a visible presence at the hotel and flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations. Ability to serve as the hotel's leader on duty when necessary, responding to operational, guest, and team member needs at any time.

About Maine Course Hospitality Group

Maine Course Hospitality Group is committed to Fun, Family, Integrity, and Respect, and to positively impacting the lives of guests, team members, and the communities we serve.

Maine Course Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to any status protected by applicable law.