Hotel General Manager: Revenue & Guest Experience Leader

Maine Course Hospitality Group; Salem (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Maine Course Hospitality Group seeks a General Manager to lead one of its premier Salem-area hotels. You will steer day-to-day operations, drive revenue, and elevate service standards in a fast-paced, competitive market.

This role requires a seasoned hospitality executive who blends strategic vision with hands-on leadership, delivering strong financial results, guest satisfaction, and a loyal, high-performing team.

Qualifications

• Minimum 7-10 years of progressive hotel leadership experience.
• Proven success in high-volume, competitive markets with revenue growth.
• Strong knowledge of revenue management, pricing, and demand optimization.
• Experience leading all business segments: transient, group, corporate, leisure, and events.

Responsibilities

• Provide overall leadership and direction for all hotel operations, including Front Office, Housekeeping, Maintenance, F&B, and other departments.
• Maintain a highly visible, hands-on leadership presence; foster accountability, engagement, and service excellence.
• Recruit, hire, train, coach, and develop a diverse team of hospitality professionals.
• Drive collaboration across departments to ensure seamless execution and elevated guest experience.
• Monitor guest feedback and satisfaction metrics; implement strategies to enhance loyalty and brand reputation.
• Ensure the property meets brand standards for cleanliness, safety, and regulatory compliance.
• Maximize revenue, profitability, and market share through pricing optimization and operational efficiencies.
• Develop, manage, and achieve annual budgets, forecasts, and financial objectives; control labor costs.

Skills

Leadership

Revenue Management

Budgeting

Team Development

Guest Satisfaction

Brand Standards

Market Analysis

Operations

Job description

Maine Course Hospitality Group seeks a General Manager to lead one of its premier Salem-area hotels. You will steer day-to-day operations, drive revenue, and elevate service standards in a fast-paced, competitive market.

This role requires a seasoned hospitality executive who blends strategic vision with hands-on leadership, delivering strong financial results, guest satisfaction, and a loyal, high-performing team.