Hotel General Manager: Lead Guest-First Operations

Goodwin Recruiting; Chattanooga (TN); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holiday pay

401(k) retirement plan with company?m

Incentive opportunities based on hotel

Professional development and career/av

Job summary

A respected hospitality group is seeking an experienced General Manager to lead daily operations and drive performance at a branded select-service hotel. This is an exceptional opportunity to make a meaningful impact, shape a people-first culture, and ensure the highest standards of guest service and operational excellence.

Join an organization where your experience and leadership will directly shape guest satisfaction, team growth, and property success.

Qualifications

• 3-5+ years of progressive hotel management experience in General Manager, Assistant General Manager, Operations Manager, or similar property-level leadership roles.
• Proven experience overseeing daily operations for multiple hotel departments.
• Proficient in hotel P&L management, budgeting, forecasting, and expense control.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to recruit, develop, motivate, and retain hotel staff.
• Experience maintaining brand standards and preparing for quality assurance inspections.

Responsibilities

• Provide visible, hands-on leadership to all hotel departments, ensuring high operational standards and a welcoming guest experience.
• Maintain compliance with brand standards, quality assurance requirements, and company procedures.
• Monitor guest feedback, address service concerns, and implement corrective actions as needed.
• Oversee financial performance, manage labor and expenses, and collaborate on sales and revenue maximization strategies.
• Recruit, train, and mentor a high-performing team; foster a positive, accountable, and growth-oriented workplace.
• Lead property walks, safety inspections, and maintain readiness for brand and ownership reviews.
• Engage with local businesses and demand generators to drive occupancy and revenue.

Skills

Hotel operations

Leadership

Budgeting

Communication

Staff development

Tools

OnQ/PMS

Excel

Job description

A respected hospitality group is seeking an experienced General Manager to lead daily operations and drive performance at a branded select-service hotel. This is an exceptional opportunity to make a meaningful impact, shape a people-first culture, and ensure the highest standards of guest service and operational excellence.

Join an organization where your experience and leadership will directly shape guest satisfaction, team growth, and property success.