Hotel General Manager - Lead Operations & Guest Experience

MARQUEE HOSPITALITY; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel stays

Birthday day off

Gift cards

Buddy program

Flexible schedules

Employee incentives

Job summary

MARQUEE HOSPITALITY is seeking a General Manager who will function as the primary strategic business leader of the property, responsible for all operations including guest and employee satisfaction, HR, financial performance, sales, and revenue generation to deliver ROI to ownership.

The GM will oversee daily hotel operations across front office, housekeeping, breakfast, maintenance, and night audit, while leading sales initiatives to exceed profitability goals and ensuring an outstanding WOW

Qualifications

• 2-3 years of hotel experience required.
• Hilton Brand and PEP experience preferred.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Drive profitability through sales leadership and planning to achieve budgets.
• Recruit, hire, train, and retain top talent to deliver WOW guest experience.
• Mentor and motivate staff to maintain high performance and engagement.
• Collaborate with departments to meet budgets and build strong relationships.

Job description

MARQUEE HOSPITALITY is seeking a General Manager who will function as the primary strategic business leader of the property, responsible for all operations including guest and employee satisfaction, HR, financial performance, sales, and revenue generation to deliver ROI to ownership.

The GM will oversee daily hotel operations across front office, housekeeping, breakfast, maintenance, and night audit, while leading sales initiatives to exceed profitability goals and ensuring an outstanding WOW