General Manager

Tru by Hilton NE Indianapolis Castleton; Vertland (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Tru by Hilton NE Indianapolis Castleton is seeking an energetic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. You will drive guest satisfaction, optimize revenue, and ensure smooth daily operations while upholding brand standards.

The role requires a proven leader with extensive experience in hospitality management, strong budgeting and staff development skills, and the ability to motivate diverse teams to deliver outstanding service in a

Qualifications

• Proven experience in hotel management or hospitality leadership.
• Strong leadership skills with ability to manage diverse teams across departments.
• Experience with budgets, cost control, and financial operations in hospitality.

Responsibilities

• Oversee daily hotel operations (front desk, housekeeping, F&B, maintenance, guest services).
• Lead and develop hospitality teams with coaching and feedback.
• Manage budgets, revenue management, and financial planning to maximize profitability.
• Implement and monitor PMS and reservation platforms to streamline bookings and data management.
• Maintain high guest relations and resolve issues to ensure customer satisfaction.
• Develop plans for revenue growth through pricing strategies and occupancy optimization.
• Maintain group sales at hotel level.
• Oversee HR activities including hiring, onboarding, scheduling, and employee relations.
• Oversee night audit procedures and reconcile daily transactions.

Skills

Leadership

Hospitality management

Budgeting

Revenue management

PMS systems

Customer service

Staff training

Tools

PMS

Revenue management tools

Job description

We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader with extensive experience in hospitality management, who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily operations. The ideal candidate will possess strong managerial skills, a customer-focused mindset, and the ability to motivate teams to deliver outstanding service standards. As the face of our hotel, you will foster a welcoming environment, uphold brand standards, and implement strategic initiatives to elevate the guest experience while maintaining operational excellence.

Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless functioning.
• Lead and supervise hospitality teams, providing guidance, training, and performance feedback to foster a motivated and efficient workforce.
• Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
• Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline bookings and guest data management.
• Uphold hotel guest service standards by ensuring exceptional guest relations, resolving issues promptly, and maintaining high levels of customer satisfaction.
• Develop strategic plans for revenue growth through marketing initiatives, pricing strategies, and optimizing occupancy rates.
• Maintain group sales at hotel.
• Maintain compliance with health and safety regulations while managing human resources activities like hiring, onboarding, scheduling, and employee relations.
• Oversee night audit procedures to ensure accurate financial reporting and reconcile daily transactions using multi-line phone systems with professional phone etiquette.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
• Strong knowledge of hospitality management systems such as PMS and revenue management tools.
• Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments.
• Exceptional customer service skills with a focus on exceeding guest expectations.
• Experience with sales to maintain Group sales at hotel level.
• Demonstrated financial acumen in managing budgets, controlling costs, and executing financial operations within a hospitality setting.
• Experience with human resources practices including hiring, training, performance evaluations, and conflict resolution.
• Knowledge of hotel guest service standards, property management systems (PMS), night audit procedures, and multi-line phone systems.
• Strong managerial communication skills combined with the ability to lead by example in a fast-paced environment.

Source: Hospitality Online