Hotel General Manager: Lead Guest Experience & Revenue

Nbutexas; Chattanooga (TN); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision benefits

PTO & holidays

401(k) match

Incentive program

Career development

Job summary

Nbutexas, a respected hospitality group in the United States, seeks an experienced General Manager to lead daily hotel operations and drive performance at a branded select-service property. You will shape a people-first culture and ensure top-tier guest service and operational excellence.

Join a team focused on growth, development, and measurable results, with opportunities to lead a multi-department operation and influence revenue strategies while upholding brand standards.

Qualifications

• 3–5+ years of hotel management experience at property level.
• Experience overseeing daily operations for multiple hotel departments.
• Proficient in P&L management, budgeting, forecasting, and cost control.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to recruit, develop, motivate, and retain hotel staff.
• Experience maintaining brand standards and preparing for QA inspections.
• Hands-on, guest-focused leadership style.
• Knowledge of occupancy, ADR, RevPAR, STR reporting and revenue mgmt

Responsibilities

• Provide visible, hands-on leadership to all hotel departments, ensuring high standards.
• Maintain compliance with brand standards and procedures.
• Monitor guest feedback and address service issues promptly.
• Oversee financial performance, manage labor and expenses, and drive revenue strategies.
• Recruit, train, and mentor a high-performing team; foster a growth-oriented workplace.
• Lead property walks, safety checks, and readiness for brand/ownership reviews.
• Engage with local businesses to drive occupancy and revenue.

Skills

Hotel management

Operations leadership

P&L management

Budgeting

Forecasting

Staff recruitment

Brand standards

Revenue management

MS 365 (Excel/Outlook)

Guest service

Tools

OnQ PMS

Job description

Nbutexas, a respected hospitality group in the United States, seeks an experienced General Manager to lead daily hotel operations and drive performance at a branded select-service property. You will shape a people-first culture and ensure top-tier guest service and operational excellence.

Join a team focused on growth, development, and measurable results, with opportunities to lead a multi-department operation and influence revenue strategies while upholding brand standards.