Hotel General Manager: Lead Guest Experience & Revenue

Nbutexas

Chattanooga (TN)

On-site

USD 65,000 - 110,000

Full time

8 days ago
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Benefits offered by this job

Competitive pay
Health/Dental/Vision benefits
PTO & holidays
401(k) match
Incentive program
Career development

Job summary

Nbutexas, a respected hospitality group in the United States, seeks an experienced General Manager to lead daily hotel operations and drive performance at a branded select-service property. You will shape a people-first culture and ensure top-tier guest service and operational excellence.

Join a team focused on growth, development, and measurable results, with opportunities to lead a multi-department operation and influence revenue strategies while upholding brand standards.

Qualifications

  • 3–5+ years of hotel management experience at property level.
  • Experience overseeing daily operations for multiple hotel departments.
  • Proficient in P&L management, budgeting, forecasting, and cost control.
  • Strong communication, organization, leadership, and problem-solving skills.
  • Ability to recruit, develop, motivate, and retain hotel staff.
  • Experience maintaining brand standards and preparing for QA inspections.
  • Hands-on, guest-focused leadership style.
  • Knowledge of occupancy, ADR, RevPAR, STR reporting and revenue mgmt

Responsibilities

  • Provide visible, hands-on leadership to all hotel departments, ensuring high standards.
  • Maintain compliance with brand standards and procedures.
  • Monitor guest feedback and address service issues promptly.
  • Oversee financial performance, manage labor and expenses, and drive revenue strategies.
  • Recruit, train, and mentor a high-performing team; foster a growth-oriented workplace.
  • Lead property walks, safety checks, and readiness for brand/ownership reviews.
  • Engage with local businesses to drive occupancy and revenue.

Skills

Hotel management
Operations leadership
P&L management
Budgeting
Forecasting
Staff recruitment
Brand standards
Revenue management
MS 365 (Excel/Outlook)
Guest service

Tools

OnQ PMS

Job description

Nbutexas, a respected hospitality group in the United States, seeks an experienced General Manager to lead daily hotel operations and drive performance at a branded select-service property. You will shape a people-first culture and ensure top-tier guest service and operational excellence.

Join a team focused on growth, development, and measurable results, with opportunities to lead a multi-department operation and influence revenue strategies while upholding brand standards.

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