Hotel General Manager

Nbutexas; Chattanooga (TN); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health/Dental/Vision benefits

PTO & holidays

401(k) match

Incentive program

Career development

Job summary

Nbutexas, a respected hospitality group in the United States, seeks an experienced General Manager to lead daily hotel operations and drive performance at a branded select-service property. You will shape a people-first culture and ensure top-tier guest service and operational excellence.

Join a team focused on growth, development, and measurable results, with opportunities to lead a multi-department operation and influence revenue strategies while upholding brand standards.

Qualifications

• 3–5+ years of hotel management experience at property level.
• Experience overseeing daily operations for multiple hotel departments.
• Proficient in P&L management, budgeting, forecasting, and cost control.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to recruit, develop, motivate, and retain hotel staff.
• Experience maintaining brand standards and preparing for QA inspections.
• Hands-on, guest-focused leadership style.
• Knowledge of occupancy, ADR, RevPAR, STR reporting and revenue mgmt

Responsibilities

• Provide visible, hands-on leadership to all hotel departments, ensuring high standards.
• Maintain compliance with brand standards and procedures.
• Monitor guest feedback and address service issues promptly.
• Oversee financial performance, manage labor and expenses, and drive revenue strategies.
• Recruit, train, and mentor a high-performing team; foster a growth-oriented workplace.
• Lead property walks, safety checks, and readiness for brand/ownership reviews.
• Engage with local businesses to drive occupancy and revenue.

Skills

Hotel management

Operations leadership

P&L management

Budgeting

Forecasting

Staff recruitment

Brand standards

Revenue management

MS 365 (Excel/Outlook)

Guest service

Tools

OnQ PMS

Job description

General Manager – Hotel

A respected hospitality group is seeking an experienced General Manager to lead daily operations and drive performance at a branded select-service hotel. This is an exceptional opportunity to make a meaningful impact, shape a people-first culture, and ensure the highest standards of guest service and operational excellence.

General Manager Benefits & Compensation

• Competitive compensation package
• Comprehensive health, dental, and vision benefits
• Paid time off and holiday pay
• 401(k) retirement plan with company match
• Incentive opportunities based on property performance
• Professional development and advancement paths within a growing organization

General Manager Requirements & Qualifications

• 3–5+ years of progressive hotel management experience in General Manager, Assistant General Manager, Operations Manager, or similar property-level leadership roles
• Proven experience overseeing daily operations for multiple hotel departments
• Proficient in hotel P&L management, budgeting, forecasting, and expense control
• Strong communication, organization, leadership, and problem-solving skills
• Ability to recruit, develop, motivate, and retain hotel staff
• Experience maintaining brand standards and preparing for quality assurance inspections
• Comfortable leading in a hands-on, guest-focused environment
• Knowledge of occupancy, ADR, RevPAR, STR reporting, and hotel revenue management

General Manager Preferred Background & Skills

• Previous experience with Hilton-branded hotels strongly preferred
• Knowledge of Spark by Hilton, Hampton by Hilton, Tru by Hilton, Home2 Suites, or similar select-service brands highly desirable
• Familiarity with Hilton PEP and OnQ/PMS platforms
• Experience with hotel sales/CRM, revenue management systems, STR reporting, and reputation management platforms
• Strong Microsoft 365 skills, especially Excel and Outlook
• Understanding of corporate, crew, project, and negotiated-rate account management

General Manager Day-to-Day Responsibilities

• Provide visible, hands-on leadership to all hotel departments, ensuring high operational standards and a welcoming guest experience
• Maintain compliance with brand standards, quality assurance requirements, and company procedures
• Monitor guest feedback, address service concerns, and implement corrective actions as needed
• Oversee financial performance, manage labor and expenses, and collaborate on sales and revenue maximization strategies
• Recruit, train, and mentor a high-performing team; foster a positive, accountable, and growth-oriented workplace
• Lead property walks, safety inspections, and maintain readiness for brand and ownership reviews
• Engage with local businesses and demand generators to drive occupancy and revenue

Join an organization where your experience and leadership will directly shape guest satisfaction, team growth, and property success.