General Hotel Manager

Sulekha.com; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sulekha.com New Media Pvt Ltd is seeking a dynamic General Manager Hotel to lead our hospitality team in Houston, TX. You will oversee all aspects of hotel operations, drive guest service excellence, manage budgets, and optimize revenue streams to maximize profitability.

Ideal candidates bring proven leadership in hotel/hospitality management, strong communication skills, and a strategic mindset for guest relations, staff development, and compliance with employment laws.

Qualifications

• Proven experience in hotel/hospitality management with supervisory responsibilities in a fast-paced environment.
• Strong leadership skills to manage diverse teams across departments.
• Excellent managerial communication to coordinate with staff, vendors, and guests.
• Bilingual or multilingual abilities are desirable to serve diverse clientele.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, food & beverage, and maintenance.
• Lead hospitality teams to foster teamwork, accountability and growth.
• Manage budgets, revenue, expenses, and financial operations for profitability.
• Uphold guest service standards to deliver exceptional experiences and drive loyalty.
• Utilize PMS and reservation systems to optimize bookings and monitor occupancy.
• Coordinate HR activities including hiring, training, and evaluations, ensuring compliance.
• Develop revenue strategies through marketing, pricing, and promotions while managing budgets.
• Oversee guest relations, handle complaints, and ensure exceptional service at all touchpoints.
• Conduct property inspections to maintain cleanliness and safety.
• Lead night audit procedures to reconcile daily transactions.

Skills

Leadership

Communication

Bilingual

Revenue management

PMS proficiency

Guest relations

Budgeting

Staff supervision

Multi-department coordination

Tools

PMS software

Reservation systems

Phone systems

Job description

We are seeking a dynamic and experienced General Manager Hotel to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial and operational performance, and foster a welcoming environment for guests and staff alike. As the face of the hotel, you will ensure that every guest experience exceeds expectations while maintaining the highest standards of hospitality management. Your energetic leadership will inspire teams, optimize revenue streams, and uphold our commitment to exceptional service.

Responsibilities:

• Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure smooth functioning.
• Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth.
• Manage hotel budgets, including revenue management, expense control, and financial operations to maximize profitability.
• Implement and uphold hotel guest service standards to deliver outstanding guest experiences that promote loyalty and positive reviews.
• Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes, monitor occupancy rates, and improve operational efficiency.
• Coordinate human resources activities such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
• Develop strategies for revenue enhancement through marketing initiatives, pricing strategies, and special promotions while managing hospitality operations budgets effectively.
• Maintain high standards for customer service by overseeing guest relations, handling complaints professionally, and ensuring staff deliver exceptional service at all touchpoints.
• Conduct regular inspections of the property to ensure cleanliness, safety standards, and maintenance are upheld to provide a welcoming environment.
• Lead night audit procedures to reconcile daily financial transactions accurately while ensuring compliance with company policies.

Requirements:

• Proven experience in hotel management or hospitality management with supervisory responsibilities in a fast-paced environment.
• Strong leadership skills with the ability to manage diverse teams across multiple departments.
• Excellent managerial communication skills to coordinate with staff, vendors, and guests effectively.
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele better.
• Deep understanding of revenue management techniques and experience managing hospitality operations budgets.
• Proficiency with property management systems (PMS), hospitality reservation systems, and multi-line phone systems with excellent phone etiquette.
• Knowledge of hotel guest service standards, customer service excellence, and guest relations strategies.
• Ability to oversee front desk operations including managing multi-line phone systems and night audit procedures.
• Strong organizational skills with attention to detail in financial management including budgeting and human resources functions.
• Passion for delivering exceptional guest experiences combined with a proactive approach to problem-solving in hospitality settings.
• Join us as our General Manager Hotel - where your leadership transforms ordinary stays into extraordinary experiences!

Company Address: 10700 Richmond Ave ste. 321, Houston, TX 77042, USA