Hotel General Manager: Lead Guest Experience & Growth

Remington Hospitality; Neptune Beach (FL); On-site; USD 99,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental, and vision

401(k) with company match

Paid time off

Employee discounts

Career growth

Job summary

Remington Hospitality in Neptune Beach, FL is seeking a General Manager to oversee hotel operations, food & beverage, sales, engineering, HR and accounting, ensuring adherence to company standards and driving the five key drivers.

You will lead the executive committee, develop revenues and profits using forecasting and P&L management, ensure compliance, maintain service quality, and mentor leaders to achieve performance targets in a 24/7 environment.

Qualifications

• Bachelor's degree preferred in Hotel Management or related business field.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills, verbal and written.
• Strong presentation skills and ability to lead teams at both leadership and hourly levels.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Some travel may be required.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in a 24-hour, 7-day a week operation.
• Professional image as perceived by staff, peers, and guests.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy and a positive attitude in each encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive relations.
• Resolve guest complaints and ensure satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Lead the Executive Committee to reach property goals.
• Develop and assure achievement of hotel revenues and profits using forecasting and P&L management.
• Ensure the property complies with all departments and grows the business year over year.
• Maintain product quality to enable future bookings and pricing goals.
• Coach and develop leaders to exceed performance expectations.

Skills

Hotel management

Leadership

Communication

Forecasting

Budgeting

Staff development

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Suite

Job description

Remington Hospitality in Neptune Beach, FL is seeking a General Manager to oversee hotel operations, food & beverage, sales, engineering, HR and accounting, ensuring adherence to company standards and driving the five key drivers.

You will lead the executive committee, develop revenues and profits using forecasting and P&L management, ensure compliance, maintain service quality, and mentor leaders to achieve performance targets in a 24/7 environment.