Hotel General Manager - Lead Guest Experience & Growth

TPG Hotels and Resorts; Dedham (MA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Disability Insurance

Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels, Resorts & Marinas is seeking a General Manager to oversee the overall operation of the hotel, ensuring guest satisfaction, financial success, and adherence to brand standards. The role requires strong leadership, strategic planning, and comprehensive operational skills to meet hotel goals and objectives.

The General Manager will lead staff, manage budgets, drive revenue, collaborate with sales and marketing, and ensure safety and regulatory compliance across all departments.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Multiple years of hotel management with progressively increasing responsibilities.
• Proven history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction, and revenue performance.
• Budget creation and implementation experience.
• Professional references from within the hospitality industry.
• Organized, goal‑oriented, self‑motivated, and energetic with a strong desire to achieve success.
• Ability to drive GOP, Flow thru and NOI per key.

Responsibilities

• Provide strong leadership to hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.
• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.
• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.
• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
• Partner with Engineering to maintain physical condition and safety standards of the hotel.
• Oversee maintenance, repairs, and renovations to be completed as scheduled and necessary.
• Ensure compliance with local, state, and federal regulations and brand standards.
• Stay up-to-date with industry trends, regulatory changes, and best practices.
• Prepare regular reports for owners or corporate management detailing financial performance, operational updates, and strategic plans.

Skills

Leadership

Guest Experience

Budgeting

P&L Management

Revenue Growth

Strategic Planning

Operations Management

Team Building

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job description

TPG Hotels, Resorts & Marinas is seeking a General Manager to oversee the overall operation of the hotel, ensuring guest satisfaction, financial success, and adherence to brand standards. The role requires strong leadership, strategic planning, and comprehensive operational skills to meet hotel goals and objectives.

The General Manager will lead staff, manage budgets, drive revenue, collaborate with sales and marketing, and ensure safety and regulatory compliance across all departments.