General Manager: Lead Guest Experience & Revenue

Remington Hospitality; Santa Fe (FL); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Discounted hotel stays

Job summary

Remington Hospitality seeks a General Manager to oversee the hotel and all outlets, guiding operations, F&B, sales, engineering, HR and accounting. Lead the 5 Key Drivers, meet company standards and drive revenue growth through forecasting and RevPAR optimization.

You will lead an Executive Committee, coach leaders, ensure compliance, and uphold a 24/7 operation standard while delivering exceptional guest experiences and growth opportunities within the portfolio.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.

Skills

Leadership

Guest relations

Communication

Forecasting

P&L management

Team leadership

Microsoft Suite

Education

Bachelor's degree in Hotel Management

Tools

MS Office

Job description

Remington Hospitality seeks a General Manager to oversee the hotel and all outlets, guiding operations, F&B, sales, engineering, HR and accounting. Lead the 5 Key Drivers, meet company standards and drive revenue growth through forecasting and RevPAR optimization.

You will lead an Executive Committee, coach leaders, ensure compliance, and uphold a 24/7 operation standard while delivering exceptional guest experiences and growth opportunities within the portfolio.