Hotel General Manager: Lead Guest Experience & Growth

remingtonhotelscareers; Jacksonville, Neptune Beach (FL, FL); On-site; USD 99,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Discounted hotel stays

Job summary

Remington Hotels is seeking a General Manager to oversee the full operation of the hotel and all outlets, including rooms, F&B, sales, engineering, HR and accounting. Lead the property by following the company’s standards and the 5 Key Drivers identified by management.

The role requires strong leadership, guest relation focus and the ability to drive revenue growth, RevPAR and profitability while ensuring compliance with laws and brand standards.

Qualifications

• Bachelor's degree in Hotel Management or related field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Regular attendance according to established guidelines.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy and a positive attitude.
• Anticipate guest needs, respond promptly and maintain positive guest relations.
• Resolve guest complaints and ensure guest satisfaction.
• Coordinate programs and incentives to improve guest service.
• Lead the Executive Committee to reach property goals.
• Develop and assure achievement of hotel revenues and profits.

Skills

Communication skills

Leadership

Staff management

Problem solving

Customer service

Education

Bachelor's degree in Hotel Management or related field

Tools

Microsoft Suite

Job description

Remington Hotels is seeking a General Manager to oversee the full operation of the hotel and all outlets, including rooms, F&B, sales, engineering, HR and accounting. Lead the property by following the company’s standards and the 5 Key Drivers identified by management.

The role requires strong leadership, guest relation focus and the ability to drive revenue growth, RevPAR and profitability while ensuring compliance with laws and brand standards.