General Manager

Maya Hotels; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Maya Hotels in Charlotte, NC is looking for a General Manager to oversee hotel operations at one of its properties. This full-time, on-site role involves managing staff, ensuring financial performance, and enhancing guest satisfaction.

The ideal candidate will have proven hotel management experience, strong financial skills, and the ability to implement marketing strategies. A minimum of three years in a leadership role within hospitality is preferred. Join Maya Hotels to drive exceptional guest experiences and foster team growth.

Qualifications

• Proven leadership experience in hotel management.
• Strong financial acumen, including budget management.
• Excellent skills in team development and conflict resolution.
• Proficiency in implementing marketing strategies.

Responsibilities

• Oversee all aspects of hotel operations.
• Ensure operational efficiency and guest satisfaction.
• Communicate with corporate leadership and franchise partners.
• Implement marketing initiatives to drive revenue.

Skills

Leadership experience in hotel management

Financial acumen

Team development skills

Marketing strategy implementation

Excellent communication skills

Problem-solving skills

Job description

Company Description

Maya Hotels, headquartered in Charlotte, NC, is a privately owned hotel development, investment, and management company with over 30 years of expertise. Operating a diverse portfolio of 11 properties across North and South Carolina, Maya Hotels partners with renowned brands like Hilton, IHG, and Marriott. Distinguished by a commitment to integrity, accountability, and fostering relationships, the company delivers exceptional guest experiences and consistent growth for its investors. Through a hands‑on approach and a knowledgeable team, Maya Hotels offers comprehensive management and development solutions to maximize operational efficiency and profitability. The organization is dedicated to the professional growth of its associates while creating stability and innovation for employees and investment partners alike.

Role Description

This is a full‑time, on‑site position for a General Manager based at one of Maya Hotels’ properties in Charlotte, NC. The General Manager will oversee all aspects of hotel operations, including staff management, financial performance, guest satisfaction, and compliance with organizational and brand standards. This role will involve strategic planning, ensuring operational efficiency, implementing marketing initiatives to drive revenue, and developing team members to deliver exceptional service and meet organizational goals. The General Manager will also actively communicate with corporate leadership, build relationships with franchise partners, and provide solutions to optimize hotel performance.

Qualifications

• Proven leadership experience in hotel management and hospitality operations
• Strong financial acumen, including budget management and revenue forecasting
• Excellent skills in team development, conflict resolution, and staff motivation
• Proficiency in implementing marketing strategies and driving guest satisfaction
• Familiarity with brand standards for Hilton, IHG, or Marriott is highly advantageous
• Exceptional organizational, communication, and problem‑solving skills
• Ability to work collaboratively with diverse stakeholders, including franchisors, investors, and staff
• Minimum of three years of experience in a leadership role within the hospitality industry preferred
• Flexibility to work on‑site and address urgent operational matters as needed