Hotel Operations Leader: Guest Experience & Growth

Maya Hospitality Group Inc; Belmont, Charlotte (NC, NC); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

AD&D & STD

401K plan

Hotel discounts

Paid time off

Bonuses

Career growth

Supportive environment

Brand portfolio

Descripción de la vacante

Maya Hotels is seeking a General Manager for the Holiday Inn Express & Suites Belmont in Belmont, NC. You will oversee hotel operations, drive revenue, ensure guest satisfaction, and develop a strong team culture across a multi-brand portfolio.

Ideal candidate has 3+ years in hotel management, experience with major brands is a plus, and a bachelor's degree in hospitality or related field. Offers competitive pay, bonuses, and growth opportunities within Maya Hotels.

Formación

• Bachelor’s degree in hospitality management, Business, or a related field preferred.
• 3+ years of hotel management experience; experience with Hilton, IHG, or Marriott brands is a plus.
• Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team.
• Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
• Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
• Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
• Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
• Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed.

Responsabilidades

• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue.
• Utilize financial data to maximize profitability and return on investment.
• Leverage distribution channels and technology to enhance market share and revenue.
• Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position.
• Develop team member engagement programs aligned with brand service behaviors.
• Implement and monitor succession planning to ensure strong future leadership.
• Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance.
• Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies.
• Lead by example and demonstrate Maya Hotels' core values.
• Maintain compliance with brand standards, hallmarks, and license agreements.
• Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations.
• Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty.
• Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies.
• Act as a public relations representative, raising awareness of the hotel and brand in the local community.
• Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint.
• Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals.
• Lead the hotel’s recycling and sustainability efforts.

Conocimientos

Leadership

People Management

Financial Acumen

Guest Relations

Problem-Solving

Decision-Making

Community Engagement

Flexibility

Educación

Bachelor's degree in hospitality management

Business

Related field

Descripción del empleo

Maya Hotels is seeking a General Manager for the Holiday Inn Express & Suites Belmont in Belmont, NC. You will oversee hotel operations, drive revenue, ensure guest satisfaction, and develop a strong team culture across a multi-brand portfolio.

Ideal candidate has 3+ years in hotel management, experience with major brands is a plus, and a bachelor's degree in hospitality or related field. Offers competitive pay, bonuses, and growth opportunities within Maya Hotels.