Hotel Front Office Leader: Guest Experience & Revenue

NCG Hospitality; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Recognition events

Job summary

NCG Hospitality is seeking an energetic Hotel Assistant General Manager to lead front office operations, drive guest service excellence, and boost occupancy across our properties. You will supervise the Front Desk team, manage staffing, training, and performance, while ensuring safety and high service standards in a fast-paced environment.

This role offers growth across 35 hotels and our Corporate Office, with comprehensive health benefits and employee recognition opportunities.

Qualifications

• Three years of related hotel experience.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and professional image.
• Strong customer service skills, including problem-solving.
• Ability to work in a fast-paced setting.

Responsibilities

• Lead front office operations with a focus on guest service and efficiency.
• Maintain regular contact with guests and community clients to foster loyalty.
• Supervise hiring, training, scheduling, and performance management.
• Maximize revenue and occupancy through reservations and upselling.
• Assist with billing, reporting, and financial reconciliation.

Job description

NCG Hospitality is seeking an energetic Hotel Assistant General Manager to lead front office operations, drive guest service excellence, and boost occupancy across our properties. You will supervise the Front Desk team, manage staffing, training, and performance, while ensuring safety and high service standards in a fast-paced environment.

This role offers growth across 35 hotels and our Corporate Office, with comprehensive health benefits and employee recognition opportunities.