Hotel General Manager — Guest Experience Leader

Socket.dev; Peoria (IL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay!

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Hotel General Manager in Peoria, IL to lead all aspects of hotel operations, ensure guest satisfaction, and uphold brand standards. You will supervise associates, manage budgets, and drive performance while maintaining a positive workplace culture.

The role includes onboarding and training staff, monitoring guest feedback, and coordinating with district leadership to optimize outcomes.

Qualifications

• Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.

Responsibilities

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Ensures guest issues are resolved in alignment with company objectives.
• Maintains high cleanliness standards and brand compliance.
• Manages staffing, recruiting, onboarding, and training.
• Drives a positive work environment through teamwork and leadership.
• Conducts daily team meetings and communicates updates.

Skills

English fluency

Customer experience

Leadership

Team management

Communication

Tools

MS Office

Job description

ESA Management, LLC is seeking a Hotel General Manager in Peoria, IL to lead all aspects of hotel operations, ensure guest satisfaction, and uphold brand standards. You will supervise associates, manage budgets, and drive performance while maintaining a positive workplace culture.

The role includes onboarding and training staff, monitoring guest feedback, and coordinating with district leadership to optimize outcomes.