Hotel General Manager: Guest Experience & Team Leader

ESA Management, LLC; Woodbury (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

ESA Management, LLC is seeking an experienced hotel operations leader to oversee guest satisfaction and the overall customer experience at the St. Paul Woodbury Extended Stay America property.

This role requires guiding associates, maintaining brand standards, and ensuring efficient daily operations. You will recruit, onboard, and train staff, drive a positive work culture, and manage cash, labor, and lead generation to align with budgetary goals.

Qualifications

• Minimum three years related hospitality management experience required; customer experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.

Responsibilities

• Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience.
• Provide leadership to property associates and maintain ESA brand standards.
• Recruit, interview, screen and hire staff following company procedures.
• Onboard and train associates, ensuring compliance with Best Day Ever and Extended Stay University.
• Drive a positive work environment and coach staff to meet performance goals.
• Manage cash handling, lead generation, and labor costs in line with budgets.

Skills

Hospitality management

Customer experience

Staff management

Multitasking

Spanish (conversational)

Computer literacy

Education

2-year degree

Tools

Email

Word processing

Spreadsheet

Job description

ESA Management, LLC is seeking an experienced hotel operations leader to oversee guest satisfaction and the overall customer experience at the St. Paul Woodbury Extended Stay America property.

This role requires guiding associates, maintaining brand standards, and ensuring efficient daily operations. You will recruit, onboard, and train staff, drive a positive work culture, and manage cash, labor, and lead generation to align with budgetary goals.