Hotel General Manager — Luxury Experience & Ops Leader

Sonesta Hotels International Corporation in; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

HSA with Company Match

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Company-Paid Life Insurance

Company-Paid Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation seeks a dynamic General Manager to lead a full-service hotel or resort. You will oversee all operations, from Front Office to Food & Beverage, while driving guest satisfaction, revenue growth, and team engagement in a fast-paced environment.

This role requires strategic vision, hands-on leadership, budget mastery, and the ability to partner with Sales, Revenue, Marketing, and Ownership groups to position the property as a market leader.

Qualifications

• Bachelor's degree in Hospitality Management, Business, Finance, or related field preferred.
• 7+ years of progressive hotel leadership roles in a full-service hotel or resort.
• Previous General Manager, Resort Manager, Hotel Manager, or senior leadership experience preferred.
• Strong knowledge of hotel operations, luxury hospitality, guest experience, and revenue strategies.
• Proven experience managing budgets, forecasting, profitability, and KPIs.
• Excellent leadership, communication, and strategic planning skills.
• Ability to lead large cross-functional teams in a fast-paced environment.
• Experience with PMS and hospitality tech; flexible availability including evenings and weekends.
• Passion for hospitality and operational excellence.

Responsibilities

• Lead all aspects of hotel and resort operations including Front Office, Housekeeping, F&B, Banquets, Sales, and Engineering.
• Drive guest satisfaction, service culture, and luxury hospitality experiences across departments.
• Recruit, coach, and inspire hotel leadership teams to support engagement and performance.
• Oversee budgeting, forecasting, labor management, expenses, profitability, and revenue growth.
• Partner with Sales, Revenue, Marketing, and Ops leaders to maximize occupancy and market share.
• Monitor KPIs, guest satisfaction scores, online reputation, and performance metrics.
• Lead strategic planning, capital projects, renovations, and owner relations.
• Ensure compliance with brand standards, safety, and legal requirements.
• Represent the brand in the local community and industry events.
• Support group business, events, and guest experiences to ensure seamless execution.

Skills

Strategic leadership

Guest experience

Operations management

Budgeting

Team development

Education

Bachelor's degree in Hospitality Management, Business, Finance, or related field

Tools

PMS systems

Job description

Sonesta Hotels International Corporation seeks a dynamic General Manager to lead a full-service hotel or resort. You will oversee all operations, from Front Office to Food & Beverage, while driving guest satisfaction, revenue growth, and team engagement in a fast-paced environment.

This role requires strategic vision, hands-on leadership, budget mastery, and the ability to partner with Sales, Revenue, Marketing, and Ownership groups to position the property as a market leader.