Hotel General Manager — Guest Experience & Operations

Hotel Management and Consulting, Inc.; Meridian (ID); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Daily Pay Access

Medical/Dental/Vision

Paid Time Off

HSA & 401k

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. seeks an experienced hotel General Manager to lead daily operations, drive guest satisfaction, and deliver financial results. You will recruit, train, and guide a 6-12 person team to maintain brand standards and outstanding service.

This full-time role emphasizes hands-on leadership, guest relations, budget control, and collaborative sales initiatives to boost occupancy and revenue. A flexible schedule and commitment to excellence are expected.

Qualifications

• Valid Driver's License.
• 1+ years of experience as a Hotel General Manager.
• Proficient computer skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive and aggressive in solving problems.
• Strong leadership and team development skills.
• Excellent verbal and written communication skills.
• Willing to work a changing schedule.

Responsibilities

• Leadership & Team Building: Recruit, train, and motivate a dedicated team of 6-12 staff members. Provide hands-on support and guidance to ensure the team achieves outstanding results.
• Exceptional Guest Services: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Manage and address guest reviews to maintain review standards.
• Operational Excellence: Follow brand guidelines, meet operational deadlines, manage budgets, control labor, occupancy, and P&L’s to facilitate successful hotel operations.
• Sales & Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Job description

Hotel Management and Consulting, Inc. seeks an experienced hotel General Manager to lead daily operations, drive guest satisfaction, and deliver financial results. You will recruit, train, and guide a 6-12 person team to maintain brand standards and outstanding service.

This full-time role emphasizes hands-on leadership, guest relations, budget control, and collaborative sales initiatives to boost occupancy and revenue. A flexible schedule and commitment to excellence are expected.