Hotel General Manager: Guest Experience Leader

MCR; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

The Lexington New York is seeking a General Manager to lead hotel operations with a focus on cleanliness, exceptional guest service, and daily operational discipline. You will oversee managers and staff to ensure checklists and standards are consistently met across rooms and public spaces.

Responsibilities include onboarding, audits, reporting, brand compliance, and team development. The role requires strong leadership, financial acumen, and a collaborative, guest-centric approach.

Qualifications

• Must have positive attitude and willingness to learn.
• (English) Ability to follow established guidelines and procedures.
• Excellent communication and guest service orientation.
• Experience supervising teams in hospitality is preferred.
• Willing to work varied schedules including evenings and weekends.
• Bachelor’s or Associate’s Degree preferred.

Responsibilities

• Daily supervision including guest rooms and public spaces to ensure friendly service and cleanliness.
• Conduct onboarding for new team members following onboarding checklist.
• Complete Daily Summary and Night Audit processes per policy.
• Sign off and upload daily reports to the MCR storage platform.
• Ensure adherence to brand standards and perform self-audits.
• Manage time clocks, purchase orders, and accounts payable workflow.
• Maintain inventory and enforce uniform and safety standards.

Skills

Can-Do Attitude

Ability to Follow Guidelines

Evaluation and Decision-Making

Handle Pace and Pressure

Listening and Conflict Resolution

Financial Skills

Effective Communication

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Windows

Spreadsheets

Word Processing

Job description

The Lexington New York is seeking a General Manager to lead hotel operations with a focus on cleanliness, exceptional guest service, and daily operational discipline. You will oversee managers and staff to ensure checklists and standards are consistently met across rooms and public spaces.

Responsibilities include onboarding, audits, reporting, brand compliance, and team development. The role requires strong leadership, financial acumen, and a collaborative, guest-centric approach.