Hotel General Manager: Guest Experience & Profit Leader

Main & Vine Hospitality Management Group; Lexington (KY); On-site; USD 65,000 - 70,000; Full time

Job summary

Main & Vine Hospitality Management Group in Lexington, Kentucky is seeking a General Manager to oversee all hotel departments, including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering, ensuring exceptional guest experiences and financial accuracy.

The GM will lead budgeting, forecasting, staffing, and training; drive profitability while maintaining service standards, and collaborate with department managers to implement operational procedures and

Qualifications

• Strong verbal and written communication skills.
• Significant attention to detail.
• Complete understanding of profitability and budget goals.
• Computer skills required - experience with hotel information systems required.

Responsibilities

• Meet or exceed the hotel's financial budget and guest service goals.
• Develop managers personally and professionally.
• Establish consistent operating procedures and ensure they are followed.
• Motivate hotel staff to maintain a productive, positive and safe work environment; ensure compliance with Fire Department Safety codes and OSHA guidelines.
• Schedule hotel staff to meet guest needs while respecting labor budgets.
• Oversee Human Resources and accounting functions, including monthly forecasting and budgeting.
• Assist in developing the annual marketing plan and budget to increase occupancy and revenue.
• Participate in weekly revenue management and sales strategy calls.
• Ensure staff are trained to standards and can operate each department's functions.
• Conduct daily stand-up meetings with management/staff to ensure communication.
• Ensure cleanliness and condition meet hotel standards and inspections are carried out.
• Ensure accurate inventory for housekeeping and front office amenities and supplies.
• Collaborate with engineering to maintain equipment and preventative maintenance.
• Stay informed about competition, local events, and hospitality trends.
• Maintain a flexible schedule to cover shifts and staff shortages.
• Review status of assignments and follow-up actions with managers.

Skills

Communication

Attention to detail

Budgeting

Hotel IT systems

Education

College degree in hospitality or related field

Tools

Hotel information systems

Job description

Main & Vine Hospitality Management Group in Lexington, Kentucky is seeking a General Manager to oversee all hotel departments, including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering, ensuring exceptional guest experiences and financial accuracy.

The GM will lead budgeting, forecasting, staffing, and training; drive profitability while maintaining service standards, and collaborate with department managers to implement operational procedures and