Hotel General Manager: Lead Clean, Guest-First Service

MCR; Glen Allen (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

MCR is seeking a General Manager to lead daily operations, ensuring cleanliness, guest satisfaction and safety standards across the hotel. You will supervise managers and staff, enforce brand guidelines, manage onboarding, training and performance development to sustain exceptional service.

This role requires strong organizational, financial, and people skills, with a focus on continuous improvement, safety compliance and delivering a welcoming guest experience at all times.

Qualifications

• Onboarding of new team members and providing friendly service guidance.

Responsibilities

• Daily supervision of guest rooms and public spaces to ensure friendliness, cleanliness and equipment checks.
• Onboard new hires with onboarding checklist adherence.
• Complete daily summaries and night audit processes per policy.
• Prepare and upload daily reports to the MCR storage platform.
• Oversee brand standards and QA audits; implement corrections after audits.
• Enforce uniform and name-tag policies; greet guests with a smile.
• Ensure fire and life safety inspections are current; address deficiencies.
• Confirm preventative maintenance tasks are performed and inspected.
• Monitor staff schedules; adjust shifts weekly as needed.
• Provide coaching and feedback to staff on a daily basis.
• Process purchase orders and ensure invoices are recorded properly.
• Keep inventory areas clean and follow inventory procedures.

Skills

Leadership

Guest service

Communication

Problem solving

Financial acumen

Team motivation

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Spreadsheets

Word processing

Windows OS

Job description

MCR is seeking a General Manager to lead daily operations, ensuring cleanliness, guest satisfaction and safety standards across the hotel. You will supervise managers and staff, enforce brand guidelines, manage onboarding, training and performance development to sustain exceptional service.

This role requires strong organizational, financial, and people skills, with a focus on continuous improvement, safety compliance and delivering a welcoming guest experience at all times.