Hotel General Manager — Growth, Training & Guest Excellence

Thind Management; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Thind Management in Tampa is seeking a highly motivated General Manager to oversee daily hotel operations. As the Standard Bearer, you will lead a team to ensure guest satisfaction, drive revenue, and meet financial goals.

You will supervise front desk, housekeeping, maintenance and sales; implement policies; recruit and develop staff; and maintain a positive work environment. This role requires strong leadership and financial acumen to achieve budgeted targets and uphold our motto.

Qualifications

• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred.
• At least 5-years of experience in the hospitality industry.
• At least 3-years of experience in hotel management with a proven track record.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage and lead a team.
• Ability to manage financial performance and achieve revenue and profit goals.
• Understanding of P&L statements with impactful strategies.
• Strong organizational and time management skills.
• Ability to work independently and in a fast-paced team.
• Proficient in Microsoft Office and hotel software(s).

Responsibilities

• Oversee and manage all hotel operations, including front desk, housekeeping, maintenance & sales.
• Develop and maintain a positive guest experience procedure with excellent service.
• Monitor financial performance and adjust to meet revenue and profit goals.
• Develop and implement operational policies to improve efficiency and guest satisfaction.
• Oversee recruitment, training, and development of team members.
• Create and maintain a positive work environment fostering teamwork and engagement.
• Manage inventory and procurement to maintain levels and reduce waste.
• Lead daily huddles and weekly management meetings with department heads.
• Lead capital projects, customer service and refurbishment efforts.
• Handle complaints and oversee service recovery procedures.
• Prepare and achieve the hotel's annual operating, marketing, and capital budgets.
• Monitor monthly financial outlooks for rooms, F&B, admin & general.
• Maximize room yield and hotel revenue through yield management programs.
• Prepare monthly financial reporting for owners and stakeholders.
• Coordinate with vendors for operating supplies and essential equipment.
• Collaborate with executive team for career progression and development.

Skills

Communication

Analytical skills

Problem-solving

Leadership

Financial acumen

Organizational skills

Team management

Education

Bachelor's degree in Business Administration/Hotel & Restaurant Management

MBA (preferred)

Tools

Microsoft Office

Hotel software(s)

Job description

Thind Management in Tampa is seeking a highly motivated General Manager to oversee daily hotel operations. As the Standard Bearer, you will lead a team to ensure guest satisfaction, drive revenue, and meet financial goals.

You will supervise front desk, housekeeping, maintenance and sales; implement policies; recruit and develop staff; and maintain a positive work environment. This role requires strong leadership and financial acumen to achieve budgeted targets and uphold our motto.