Guest Experience Leader - Front Desk & Operations

Thind Management; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Thind Management in Tampa seeks a Front Office Manager to oversee front desk operations across properties, ensuring smooth guest check-in/check-out and delivering exceptional service from arrival to departure.

The role demands strong leadership, keen attention to detail, and the ability to resolve guest issues while coordinating with housekeeping and other departments. Growth opportunities exist within our family-owned company.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Experience in front desk operations with supervisory exposure.
• Excellent customer service and communication skills.
• Strong problem-solving and guest issue handling.
• Proficiency in hotel management systems and related software.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Supervise front desk agents and ensure smooth operations.
• Oversee check-in/check-out processes and guest registration.
• Address guest inquiries, requests, and complaints promptly.
• Train and mentor front desk staff; provide coaching.
• Collaborate with housekeeping and other departments to ensure readiness.
• Prepare front desk reports and manage room inventory.
• Ensure adherence to health, safety, and hotel policies.
• Support GM with staff development and policy implementation.

Skills

Customer service

Communication

Leadership

Problem solving

Multitasking

Attention to detail

Education

HS diploma or equivalent

Hospitality management degree (preferred)

Tools

PMS software

Microsoft Office

Hotel/restaurant software

Job description

Thind Management in Tampa seeks a Front Office Manager to oversee front desk operations across properties, ensuring smooth guest check-in/check-out and delivering exceptional service from arrival to departure.

The role demands strong leadership, keen attention to detail, and the ability to resolve guest issues while coordinating with housekeeping and other departments. Growth opportunities exist within our family-owned company.