Hotel General Manager: Growth, Service & P&L Leader

Omni Hotels; Richmond, Northern (VA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

The Omni Richmond is seeking a General Manager for the 359-room hotel, positioned near Shockoe Slip and James River. This role is the primary strategic business leader, driving guest and associate satisfaction, HR, financial performance, sales, and ROI while implementing property-wide strategies.

In addition, the GM builds relationships with key customers, leverages Omni Hotels & Resorts sales channels, and leads independent sales initiatives to generate demand and RevPAR improvements.

Qualifications

• 3 years minimum experience as a General Manager or Resort Manager in an upscale environment.
• Previous experience in a hotel environment with seasonal business fluctuations preferable.
• Strong leadership skills.
• Excellent communications skills.
• Able to motivate team to provide best in class customer service.
• 10+ years of P&L responsibilities.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with Global Sales Officesto build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolutionand guest satisfaction
• Participates directly in risk management issues and prevention including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
• Participates in member relations to facilitate retention and acquisition.

Skills

Leadership

Communication

Motivation

Customer service

Job description

The Omni Richmond is seeking a General Manager for the 359-room hotel, positioned near Shockoe Slip and James River. This role is the primary strategic business leader, driving guest and associate satisfaction, HR, financial performance, sales, and ROI while implementing property-wide strategies.

In addition, the GM builds relationships with key customers, leverages Omni Hotels & Resorts sales channels, and leads independent sales initiatives to generate demand and RevPAR improvements.