Hotel General Manager: Growth, Guest Experience & Ops Lead

Socket.dev; Charlottesville (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

Dreamscape Hospitality seeks a General Manager to drive profitability of the hotel by focusing on revenue growth, cost management, guest satisfaction, and employee development, while maintaining overall standards.

The GM will lead strategic financial oversight, collaborate with Sales leadership on opportunities, and ensure training, compliance, and brand alignment across departments. Reporting to the VP of Operations, this role demands strong leadership in a fast-paced hospitality environment.

Qualifications

• 6+ years of progressive experience in hotel management or related field
• 4-year college degree with 4-5 years of relevant experience
• 2-year college degree with 5-6 years of related experience
• Proficiency in Windows operating systems and office software
• Valid driver’s license in the applicable state

Responsibilities

• Interact with guests and staff in a friendly, courteous, service-oriented manner.
• Maintain regular attendance in compliance with Dreamscape Hospitality standards.
• Adhere to grooming standards and brand guidelines.
• Ensure adherence to Dreamscape Hospitality’s operational standards for safe and efficient hotel operations.
• Ensure compliance with certification requirements (Food Handlers, Alcohol Awareness, CPR/First Aid).
• Collaborate with Director of Sales on prospecting, calls, and business opportunities.
• Play an active role in hotel sales, including top client meetings and events.
• Regularly tour hotel departments and coordinate with department heads.
• Conduct weekly staff meetings and training sessions per Dreamscape standards.
• Meet all financial deadlines and corporate program requirements.
• Hold monthly financial reviews with managers/supervisors.
• Ensure staff follow budgeted productivity and accounting procedures.
• Provide leadership and development opportunities for managers via training.
• Participate in Manager on Duty coverage as scheduled.
• Maintain contact with and support development of management trainees.
• Ensure training in service standards across all departments.
• Foster a positive, guest-focused, team-oriented work environment.
• Coordinate regular room inspections with Housekeeping Manager and Property Engineer.
• Ensure daily invoice processing using A/P system.
• Oversee accuracy/timeliness of financial reporting per corporate calendar.
• Ensure property is clean, well-maintained, and meets safety standards.
• Prepare monthly financial forecasts by estimating revenues and analyzing past data.
• Lead interviews for management positions and assist in hiring decisions.
• Administer performance appraisals and ensure compliance with Dreamscape standards.
• Coach, counsel, and discipline management staff per policies.
• Maintain open communication with managers, employees, and other departments.
• Ensure fair and equitable treatment of all employees.

Skills

Windows OS

Spreadsheets

Word Processing

Driver's License

Education

4-year college degree

2-year college degree

Job description

Dreamscape Hospitality seeks a General Manager to drive profitability of the hotel by focusing on revenue growth, cost management, guest satisfaction, and employee development, while maintaining overall standards.

The GM will lead strategic financial oversight, collaborate with Sales leadership on opportunities, and ensure training, compliance, and brand alignment across departments. Reporting to the VP of Operations, this role demands strong leadership in a fast-paced hospitality environment.