Hotel General Manager: Growth, Guest Experience & Ops

Topbrassdallas; Saint Clair (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Dreamscape Hospitality is seeking a General Manager responsible for driving hotel profitability through revenue growth, cost control, and exceptional guest experiences. The role emphasizes leadership development, adherence to standards, and strong financial oversight across departments.

The successful candidate will manage staff, mentor managers, and collaborate with sales leadership to pursue business opportunities, while ensuring compliance with corporate programs and safety protocols.

Qualifications

• Progressive experience in hotel management or related field.
• A 4-year degree with 4–5 years of relevant experience.
• A 2-year degree with 5–6 years of related experience.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software.
• Valid driver’s license in the applicable state.

Responsibilities

• Interact with guests and staff in a friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Dreamscape Hospitality standards.
• Adhere to the hotel’s grooming standards and dress code.
• Ensure adherence to Dreamscape Hospitality’s operational standards to maintain safe and efficient hotel operations.
• Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid.
• Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities.
• Play an active role in hotel sales, including meeting with top clients, hosting events, and cultivating relationships with key accounts.
• Regularly tour hotel departments, making adjustments through department heads as needed.
• Conduct weekly staff meetings and training sessions, focusing on effective training techniques per Dreamscape standards.
• Meet all financial deadlines and corporate program requirements.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure department heads follow budgeted productivity levels and adhere to Dreamscape's accounting procedures.
• Provide leadership and development opportunities for managers through training and corporate-sponsored programs.
• Participate in Manager on Duty (M.O.D.) coverage as scheduled.
• Maintain direct contact with and support the development of management trainees.
• Ensure training in service standards is taking place across all departments.
• Foster a positive, guest-focused, team-oriented work environment through employee development and motivation.
• Conduct regular room inspections (at least weekly) with the Housekeeping Manager and Property Engineer.
• Ensure daily invoice processing is completed using the A/P system.
• Oversee the accuracy and timeliness of financial reporting, ensuring compliance with the corporate calendar.
• Ensure the property is clean, well-maintained, and meets safety standards through inspections and preventive maintenance programs.
• Ensure staff interactions with guests are always attentive, friendly, courteous, and efficient.
• Prepare monthly financial forecasts by estimating revenues and analyzing past data to create accurate projections.
• Conduct interviews for all management-level positions and assist in hiring decisions.
• Administer performance appraisals for department managers and ensure compliance with Dreamscape standards.
• Coach, counsel, and discipline management staff as needed, ensuring adherence to Dreamscape’s disciplinary procedures.
• Maintain open communication with managers, employees, and other departments.
• Ensure fair and equitable treatment of all employees according to company policies.

Education

At least 6 years of progressive experience in hotel management or related field

A 4-year college degree with 4-5 years of relevant experience

A 2-year college degree with 5-6 years of related experience

Tools

Windows OS

Spreadsheets

Word processing

Job description

Dreamscape Hospitality is seeking a General Manager responsible for driving hotel profitability through revenue growth, cost control, and exceptional guest experiences. The role emphasizes leadership development, adherence to standards, and strong financial oversight across departments.

The successful candidate will manage staff, mentor managers, and collaborate with sales leadership to pursue business opportunities, while ensuring compliance with corporate programs and safety protocols.