Hotel General Manager: Drive Profit & Guest Excellence

Home 2 Tru Miami Airport South Blue Lagoon; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Baywood Hotels in Miami is seeking a General Manager to lead hotel operations, drive profitability, and ensure exceptional guest service. The role emphasizes budget discipline, staff leadership, and closure of cash-handling controls.

You will oversee daily activities, safety, and franchise standards to sustain brand quality. The ideal candidate has 1+ year GM experience in a similar hotel, strong leadership, bilingual abilities, and proficiency with hotel systems such as M3 and PMS.

Qualifications

• Bachelor's degree in Hospitality or a related field; certification preferred.
• GM experience: minimum 1 year in a similar hotel; 2 years in management.
• Strong leadership, multitasking, and ability to manage budgets.
• Bilingual in Spanish and English preferred.
• Proficient with hotel operations software (M3, PMS).
• Must possess and maintain a motor vehicle operator's license in good standing.

Responsibilities

• Oversee hotel profitability and budget attainment.
• Monitor labor standards and staffing guidelines.
• Ensure compliance with rate plans and expense tracking.
• Lead interdepartmental meetings and communication.
• Maintain cash handling procedures and hotel cash flow.
• Submit annual budgets for Capital and R&M.
• Monitor guest satisfaction and respond to complaints.
• Ensure staff onboarding and development; manage performance reviews.

Skills

Multitask

Effective communication

Bilingual Spanish & English

Leadership

Team motivation

Financial analysis

Problem solving

Customer service leadership

Education

Bachelor’s degree in Hospitality or related field

Brand General Manager certification

Tools

M3

PMS

Job description

Baywood Hotels in Miami is seeking a General Manager to lead hotel operations, drive profitability, and ensure exceptional guest service. The role emphasizes budget discipline, staff leadership, and closure of cash-handling controls.

You will oversee daily activities, safety, and franchise standards to sustain brand quality. The ideal candidate has 1+ year GM experience in a similar hotel, strong leadership, bilingual abilities, and proficiency with hotel systems such as M3 and PMS.