Hospitality GM: Guest Experience & Operations Leader

Catch Hospitality Group; Miami (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading hospitality organization in Miami is seeking a highly motivated General Manager. This role focuses on enhancing both employee and guest experiences in a fast-paced upscale environment. The ideal candidate should have over three years of senior-level management experience, particularly in fine dining, and be passionate about mentoring and driving team success. This position demands strong leadership skills and financial acumen, with responsibilities including overseeing daily operations and ensuring high standards of service and guest satisfaction.

Qualifications

• At least 3+ years of senior level management experience in an upscale/fine dining establishment.
• Experience overseeing $10M in annual revenues is ideal.
• Stable and progressive work history with a strong work ethic.

Responsibilities

• Uphold brand standards and service levels to protect the guest experience.
• Investigate and respond to guest complaints effectively.
• Provide direction to employees and conduct performance reviews.
• Manage shifts ensuring high quality of food preparation and service.

Skills

Strong interpersonal and conflict resolution skills

Effective written and verbal communication skills

Advanced knowledge of financial aspects

Extensive front of house knowledge

Education

Graduate of an accredited hospitality or culinary program

Job description

A leading hospitality organization in Miami is seeking a highly motivated General Manager. This role focuses on enhancing both employee and guest experiences in a fast-paced upscale environment. The ideal candidate should have over three years of senior-level management experience, particularly in fine dining, and be passionate about mentoring and driving team success. This position demands strong leadership skills and financial acumen, with responsibilities including overseeing daily operations and ensuring high standards of service and guest satisfaction.