Hotel General Manager

Tailor Made Hospitality; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality management firm is seeking an experienced Hotel General Manager to oversee operations at a hotel in Doral, FL. The successful candidate will lead hotel teams, ensure guest satisfaction, and manage financial performance. Required qualifications include at least 5 years in hotel management, expertise in business operations, and bilingual proficiency in English and Spanish. This role offers an opportunity to enhance service excellence and drive the hotel's operational success.

Qualifications

• Minimum 5 years of experience in hotel management or senior hospitality leadership role.
• Strong expertise in General Management and Business Operations.
• Proven ability in customer service and guest relations.
• Experience with budgeting, financial planning, and operational oversight.
• Knowledge of Food & Beverage operations and service management.

Responsibilities

• Oversee daily hotel operations, ensuring efficiency and high service standards.
• Lead, mentor, and manage department heads and hotel staff.
• Ensure exceptional guest satisfaction and resolve concerns promptly.
• Support budgeting, forecasting, and financial planning efforts.
• Oversee Food & Beverage operations to ensure quality and profitability.

Skills

Customer service

Leadership

Problem-solving

Bilingual (English and Spanish)

Job description

Tailor Made Hospitality is a full-service hospitality management company that partners with entrepreneurial property owners to optimize operations and drive sustainable business growth. With extensive experience in hotel management and development, Tailor Made Hospitality is dedicated to helping both new and established ventures achieve excellence in the hospitality industry.

Through tailored solutions and hands-on leadership, we maximize performance and deliver outstanding results for our partners.

Overview

Tailor Made Hospitality is seeking an experienced Hotel General Manager to oversee the day-to-day operations of a hotel property located on-site in Doral, FL.

The General Manager will be responsible for leading hotel teams, ensuring exceptional guest satisfaction, maintaining service excellence, and driving strong financial and operational performance. This role requires a proven hospitality leader with a strong background in hotel management, budgeting, and food & beverage operations.

Key Responsibilities

• Oversee daily hotel operations, ensuring efficiency and high service standards
• Lead, mentor, and manage department heads and hotel staff
• Ensure exceptional guest satisfaction and resolve concerns promptly
• Support budgeting, forecasting, and financial planning efforts
• Oversee Food & Beverage operations to ensure quality and profitability
• Implement best practices in business operations and general management
• Maintain compliance with company policies and brand standards
• Drive performance, team engagement, and continuous improvement initiatives

Qualifications

• Minimum 5 years of experience in hotel management or a senior hospitality leadership role
• Strong expertise in General Management and Business Operations
• Proven ability in customer service and guest relations
• Experience with budgeting, financial planning, and operational oversight
• Knowledge of Food & Beverage operations and service management
• Exceptional problem-solving, communication, and leadership skills
• Strong organizational and multitasking abilities
• Prior experience in a branded hotel environment is a plus
• Mandatory Requirement: Must be fully bilingual in English and Spanish