General Manager

DoubleTree by Hilton; Dothan (AL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee hotel discounts

Professional development opportunities

Job summary

DoubleTree by Hilton in Dothan, AL seeks an experienced Hotel General Manager to oversee all aspects of hotel operations and guest satisfaction. You will lead daily operations, manage staff performance, and ensure profitability while maintaining brand standards.

You will drive occupancy and revenue, develop budgets, supervise front office, housekeeping, F&B, and maintenance, and cultivate a service-focused culture across all departments. Strong leadership and PMS expertise are essential.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of hotel management experience with leadership responsibility.
• Experience with hotel management software and PMS systems.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, F&B, maintenance, and guest services.
• Recruit, train, supervise, and evaluate department managers and staff; manage staffing and labor costs.
• Address guest concerns and ensure exceptional customer service standards across all departments.
• Develop and manage hotel budgets; monitor revenue, expenses, payroll, and profitability.
• Support sales and marketing initiatives to maximize occupancy and revenue; build relationships with clients.

Skills

Leadership

Operations management

Budgeting

Customer service

PMS systems

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS software

Hotel management software

Job description

We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.

The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.

Key Responsibilities

Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
• Ensure compliance with company policies, brand standards, and local regulations
• Maintain high standards of cleanliness, safety, and guest satisfaction
• Monitor operational efficiency and implement process improvements

Staff Leadership

• Recruit, train, supervise, and evaluate department managers and hotel staff
• Foster a positive, professional, and service-oriented work environment
• Conduct performance reviews and support employee development
• Manage staffing schedules and labor costs

Guest Experience

• Address guest concerns and resolve escalated issues promptly
• Ensure exceptional customer service standards are consistently maintained
• Monitor guest feedback and online reviews to improve service quality

Financial Management

• Develop and manage hotel budgets
• Monitor revenue, expenses, payroll, and profitability
• Analyze financial reports and implement strategies to improve performance
• Drive occupancy, ADR, and RevPAR goals

Sales & Business Development

• Support sales and marketing initiatives to maximize occupancy and revenue
• Build relationships with corporate clients, travel partners, and local businesses
• Identify opportunities for growth and market expansion

Compliance & Safety

• Ensure compliance with health, safety, labor, and licensing regulations
• Maintain security and emergency procedures
• Oversee property maintenance and vendor relationships

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• 5+ years of hotel management experience, including leadership responsibilities
• Strong knowledge of hotel operations, budgeting, and customer service
• Excellent leadership, communication, and problem-solving skills
• Experience with hotel management software and PMS systems
• Ability to work flexible schedules including weekends and holidays

Preferred Skills

• Multi-department leadership experience
• Strong financial and analytical abilities
• Conflict resolution and decision-making skills
• Knowledge of hospitality industry trends and best practices
• Brand experience with major hotel chains preferred

Compensation & Benefits

• Competitive salary
• Performance bonuses
• Health, dental, and vision insurance
• Paid time off
• Employee hotel discounts
• Retirement plan options
• Professional development opportunities

We are looking for a dynamic leader who is passionate about hospitality and committed to delivering outstanding guest experiences.