Hotel Front Office Manager: Guest Experience Leader

Condominiums at Embassy Suites by Hilton Orlando Sunset Walk; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, is seeking a motivated Front Office Manager to lead our front desk team and ensure a seamless guest experience. You will oversee daily operations, supervise front desk agents, and collaborate with housekeeping, food & beverage, and events to deliver outstanding service.

The role requires 2+ years in hotel front desk management, strong leadership, English fluency, and proficiency with Opera PMS/Micros and Microsoft Office.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and supervise front desk agents to ensure smooth daily performance.
• Collaborate with housekeeping, F&B, and events to deliver seamless guest experiences.
• Oversee recruitment, orientation, training, coaching, and performance reviews.
• Develop recognition programs and maintain a skilled, motivated workforce.

Skills

Leadership

Communication

English Fluency

Cash Handling

Multi-tasking

Flexibility

Tools

Opera PMS

Micros

Microsoft Office

Job description

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, is seeking a motivated Front Office Manager to lead our front desk team and ensure a seamless guest experience. You will oversee daily operations, supervise front desk agents, and collaborate with housekeeping, food & beverage, and events to deliver outstanding service.

The role requires 2+ years in hotel front desk management, strong leadership, English fluency, and proficiency with Opera PMS/Micros and Microsoft Office.