Hotel Front Office Supervisor

Comfort Suites near Universal Studios; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan with 1:

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Development Opportunities

Employee Referral Program

Job summary

Comfort Suites near Universal Orlando, managed by Buffalo Lodging Associates, is seeking a Front Office Supervisor to coordinate front desk operations and support the management team. Responsibilities include supervising staff, handling check-in/check-out via the property management system, and ensuring guest service excellence.

The ideal candidate will have hotel guest services experience, a high school diploma, and proficiency with PMS, Word and Excel.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Choice experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, Word, and Excel is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team including interviewing, hiring, training, evaluating performance, and addressing issues.
• Handle front desk duties: check-in/check-out via PMS, take reservations, and maintain guest information.
• Respond to guest requests promptly and provide information about hotel services and amenities.

Skills

Customer service

Team supervision

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Comfort Suites near Universal Orlando is seeking a Front Office Supervisor to join their team!

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Choice experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.