Hotel Front Office Supervisor

Buffalo Lodging Associates, LLC; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation and Sick Time

401(k) Retirement Savings Plan with em

Hotel Discounts

Flexible Scheduling

Learning and Development Opportunities

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for Comfort Suites near Universal Orlando. You will coordinate front office operations, supervise staff, and ensure superior guest service.

Responsibilities include check-in/check-out, reservations, and leading a front desk team across morning and evening shifts, with weekend availability. The ideal candidate has hotel customer service experience, familiarity with a property management system, and a high school diploma.

Qualifications

• Customer service experience in a hotel setting preferred.
• Strong communication and guest-relations skills.
• Ability to lead and supervise front office staff.

Responsibilities

• Oversee front office operations and guest services to ensure excellent service.
• Supervise front office team, including interviewing, hiring, training, and performance management.
• Manage check-in/check-out procedures via the hotel management system; handle reservations and guest information.
• Coordinate shift schedules and respond to guest requests in a timely manner.

Skills

Customer service experience

Interpersonal skills

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Job Details

Comfort Suites near Universal Orlando is seeking a Front Office Supervisor to join their team!

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities Include

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Choice experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.