Hotel Front Office Supervisor — Guest Services Leader

Buffalo Lodging Associates, LLC; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation and Sick Time

401(k) Retirement Savings Plan with em

Hotel Discounts

Flexible Scheduling

Learning and Development Opportunities

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for Comfort Suites near Universal Orlando. You will coordinate front office operations, supervise staff, and ensure superior guest service.

Responsibilities include check-in/check-out, reservations, and leading a front desk team across morning and evening shifts, with weekend availability. The ideal candidate has hotel customer service experience, familiarity with a property management system, and a high school diploma.

Qualifications

• Customer service experience in a hotel setting preferred.
• Strong communication and guest-relations skills.
• Ability to lead and supervise front office staff.

Responsibilities

• Oversee front office operations and guest services to ensure excellent service.
• Supervise front office team, including interviewing, hiring, training, and performance management.
• Manage check-in/check-out procedures via the hotel management system; handle reservations and guest information.
• Coordinate shift schedules and respond to guest requests in a timely manner.

Skills

Customer service experience

Interpersonal skills

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor for Comfort Suites near Universal Orlando. You will coordinate front office operations, supervise staff, and ensure superior guest service.

Responsibilities include check-in/check-out, reservations, and leading a front desk team across morning and evening shifts, with weekend availability. The ideal candidate has hotel customer service experience, familiarity with a property management system, and a high school diploma.