Hotel Guest Service Representative -Part- Time

Comfort Suites near Universal Orlando; Orlando (FL); On-site; USD 19,000 - 32,000; Part time

Benefits offered by this job

Paid weekly

Vacation and holidays

Employee discounts

Training and development

Job summary

Buffalo Lodging Associates’ Comfort Suites Near Universal Orlando Resort in Orlando, FL is seeking a part-time Guest Services Representative for the front desk team. You will greet guests, manage check-in/check-out in the hotel system, handle transactions, and assist guests with services and amenities.

The ideal candidate has hotel front desk or guest service experience and familiarity with hotel systems. Flexible afternoons/evenings and weekend availability are required; 16–24 hours per week

Qualifications

• Hotel front desk and customer service experience preferred.
• Choice Hotel system experience preferred.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, PMS, Word and Excel is strongly preferred.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and input/update information in the system.
• Work flexible afternoon/evening shifts with weekend availability.

Skills

Customer service

Front desk

Hospitality

Education

High school diploma

Tools

Property management system

Word

Excel

Job description

Job Details

Posting Details

• • Posted on November 9, 2026

Locations

Showing 1 location Comfort Orlando
Orlando, FL 32819, USA

• On-site
• Rate : $16.25 USD per hour
• Guest Srv & Front Desk
• Part-Time
• Requisition #: HOTEL003958

Description

Comfort Suites-Near Universal Orlando Resort-5617 Major Boulevard, Orlando, FL 32819
We are currently looking for PT Guest Services Representative to join our Front Desk Team! Our Comfort Suites® Near Universal Orlando Resort offers 101 cozy guest suites with 25% more space than a traditional hotel room. Our suites are the perfect place to relax and spread out after a busy day on the go. Our convenient location is in the center of it all, giving guests easy access to all the top attractions, including SeaWorld, Universal’s Islands of Adventure and Aquatica. A daily complimentary breakfast is offered to all guests. The Comfort Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• This is a Part-Time position - requiring flexibility to work different shifts (afternoons and evenings) and Weekend Availability needed. Offering 16 to 24 hours a week, depending on the needs of the hotel.
• Great for extra income, second job.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Hotel front desk and Customer Service experience in a hotel setting preferred.
• Choice Hotel system experience is a preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Paid Vacation and Sick Time
• Paid Holidays
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.