Operations Supervisor

Plazahotelelpaso; Merrillville (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Quarterly Bonuses and Incentives

Employee Assistance and Wellness Prog.

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager and during off-peak times. The role focuses on frontline leadership, guest service excellence, and staff development.

You'll manage front office operations, coordinate with other departments, and guide the team to maintain service standards across shifts, including night audit support. The position requires supervisory experience and a commitment to HHM core values.

Qualifications

• Experience leading hotel front office teams and coordinating daily operations.
• Ability to coach and develop associates while upholding brand standards.

Responsibilities

• Oversee hotel operations in absence of GM and during off-peak times.
• Lead recruiting, training, scheduling and coaching of front office staff.
• Coordinate with department managers to ensure smooth operation.
• Resolve guest issues and monitor service quality across shifts.
• Supervise night audit and assist, as needed.

Skills

Staff management

Training & development

Scheduling

Customer service

Education

Associate degree

Bachelor's degree

Job description

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels